FAQ




		Tropical Twist Walk-ins Parties Cafe Tropical Twist: Q: What is Tropical Twist? A: It is an indoor play center built on 1030sqm, subdivided into two halves and partitioned by large glass windows. The parents' area is served by our full menu cafe. The play ground has a separated and enclosed area for toddlers. There is also a triple level play structure and a challenge area for children eight years and above. A separate party area is designated for Birthday parties. Q: Who looks after the children at Tropical Twist? A: Tropical Twist is not a childcare centre. Parents are responsible to look after their children Q: What is the roll of staff members working at Tropical Twist? A: Our staff members are assigned at 'Reception, Cafe, Parties, and Play'. They facilitate the guests, play games with the kids, and serve the birthday parties Walk-ins Q: Do I need to book for my children to play at Tropical Twist? A: No, bookings are only for bigger groups. Individuals can walk-in any time unless we reach our maximum capacity. Q: How do i secure entry during school holidays? A: You can buy pre-paid ticket Q: What is a Pre-paid ticket? A: Buy this ticket for a two hour time slot of your choice by paying standard entry charges in advance. The bearer is entitled to enter and stay at Tropical Twist during the booked time only. An expired ticket carries no value. A full amount can be refunded if claimed atleast 15 minutes before entry time. Tropical twist accepts no responsibility for any lost or stolen ticket. Q: Can my child play without wearing socks? A: No, it is for the safety of your own child to wear socks. Socks may be purchased from our reception desk if required. Q: Can I reserve a table for walk-in entry? A: No, Tables are reserved for the booked parties only Q: What if my child stays less than two hours at Tropical Twist? A: The entry ticket you buy is for two hours session; early departure doesn't effect the price. Parties Q: Do I need to book a party in advance? A: Yes, we carefully manage the seating and serving arrangements. Bookings are essential to avoide any disappointment. Q: How can I make a booking? A: We have three channels to accept booking: over the counter, online, over the phone. All of these modes require your personal and party details. Payments are not mandatory at the time of booking. Q: What if I change my mind after booking a party? A: Easy; call us about cancellation, for refund of the deposit call us atleast two working days before the booking date. Call us about the change of time, we happily change it to next available time slots. Call us about the change of package, the time of the party will change as both of our party packages offer different time slots. Q: Do I need to pay deposit? A: Yes, the deposit must be paid within a week after booking a party (the latest five days before the party day), a failure to do so may result cancellation of booking. Q: How to pay the deposit? A: In person, over the counter, or over the phone through the credit card. Q: Can I take free invitaions for the party? A: Yes, only when the deposit has been paid Q: What if all the kids don't show on the party time? A: You would be paying for only those show up as long as you have minimum of eight (10 for after hours bookings) children for the party. You still pay for eight children even if there were less children in the party. Q: What am I allowed to bring for my child's pre-booked birthday party? A: Birthday cake, lollie bags and fruits Q: What happens when a child accompanies me to pick up his sibling from Tropical Twist? A: All kids must pay to enter Tropical Twist or the siblings should sit in the waiting area. Q: Troppo package offers party cake; What if I want to bring my own? A: You may use both the cakes or get five dollars refund to your final bill Q: What is the sequence of the pirthday parties? A: After reception the parents chat at the tables reserved for them in the eating area. Children go and play in the play area. Party celebrations are in the party area forty five minutes after the time of arrival. The celebrations take about twenty to twenty five minutes. Then, for the remainder of the two hour session, the children play in the play area. Cafe Q: Can I bring my own food? A: Our cafe offers full menu options. However for your own food, there are additional charges of $3 per person including adults (one adult per each child is exempted from surcharge). Customers will be allocated a table (in the parents' area or the party area) Customers will be provided appropriate number of chairs depending on the amount of surcharge paid Parents' bringing the food would be responsible to pay for any additional number of guests joining them on the allocated table Q: Why should customer pay surcharge for outside food they ring in? A: Tropicl Twist offers free entry to the parents. Surcharge covers the cleaning services our staff has to provide them. Q: What type of cooking oil you use in the kitchen? A: Canola oil Q: Do you offer healthy food options? A: Yes, we offer baked vegetables or you may ask for any burger processed through microwave oven only Location: Cnr stock road & South street, Homeworld Centre, O’Connor Contact Tel: 08-9331 8888 Fax: 08-9331 8899 Email: tropicaltwist@westnet.com.au
		For birthday parties and larger functions