FAQ

All you need to know about Tropical Twist (5)

What is Tropical Twist

Tropical Twist is an indoor play center built on 1030sqm, subdivided into a number of areas and partitioned by large glass windows. The parents’ area is served by our full menu cafe. The playground has a separated and enclosed area specifically catered for toddlers. There is also a triple level play structure and a challenge area for children seven years and above. We also have a number of bouncy castles and safe trampolines. A separate party area is designated for Birthday parties. We employ a Barista who makes quality coffee and a full time cleaner to make sure the facility is now one of the cleanest in Perth!

Who looks after the children at Tropical Twist?

Tropical Twist is not a childcare centre. Whilst our staff do our best to assist, ultimately Parents are responsible to look after any children they bring into the centre.

What is the role of staff members working at Tropical Twist?

Our staff members are assigned at ‘Reception, Cafe, Parties, and Play’. They facilitate the guests, play games with the kids, and serve birthday parties. Our in house barista – Jing – trained in Fremantle and makes high quality coffee. Make sure you try one! We also employ a full time cleaner to make sure the centre is as clean as possible.

What days are Tropical Twist Open?

We are open every day, including public holidays except Christmas Day & Boxing day.

Is Tropical Twist open on Public Holidays?

Yes Tropical Twist is open every day, including Public Holidays except Christmas day & Boxing day.

Booking (4)

Do I need to book a party in advance?

Yes that is always preferable, as we need to manage the seating and serving arrangements. Bookings are essential to avoid any disappointment.

How can I make a booking?

We have three ways to make a booking: over the counter, online, over the phone.

What if I change my mind after booking a party?

Easy; call us about cancellation or change of time, we will happily change it to the next available time slots that suits you. However, the deposit is not refundable.

Can I book a ‘Family party package’ and bring my own cake?

It is just a gathering of a family with their children and is not our formal party package. Our customers are allowed to bring cake in our ‘Troppo’ or ‘Play n fun’ party packages. Always ask at reception if you are not sure.

Cafe (3)

Can I bring my own food?

Our cafe offers full menu options. However for your own food, there are additional charges per person including children and also for adults. BYO surcharge is as under:

  • Walk-ins: $3 per person
  • Pre booked birthday party (public session): $4 per person
  • Pre booked birthday party (exclisive session): $7.50 per person
  • Children pay Standard Entry Plus surcharge; Adults’ entry is free and they pay surcharge only
  • Customers will be allocated a table (in the parents’ area or the party area)
  • Customers will be provided appropriate number of chairs depending on the amount of surcharge paid
  • Parents’ bringing the food would be responsible to pay for any additional number of guests joining them on the allocated table

Do you offer healthy food options?

Yes. Just ask what are the options when you book a party or when you visit our cafe.

Deposit (3)

Do I need to pay deposit?

Yes, the deposit must be paid within a week after booking a party (latest five days before the party day), unfortunately failure to do so may result in cancellation of your booking.

How do I pay the deposit?

In person, over the counter, or over the phone using a credit card. If you need to cancel the party, please note the $50 deposit is NON REFUNDABLE.

What if all the kids don’t show on the party time?

You pay for only those that attend your party as long as you have minimum of eight (12 for after hours bookings) paid children for the party.

Exclusive Birthday Parties (4)

What is exclusive birthday Party?

It is basically a birthday party with only your guests in the whole centre.

Can I book an exclusive session during normal business hours?

No. During business hours we run public session only. Our business hours for public sessions are Monday to Friday 9am until 5pm and Saturday to Sunday 10am to 5pms. An exclusive session can be booked after our normal business hours.

What is the difference between a Corporate package and an Exclusive birthday party?

In an exclusive birthday party, a customer pays per person, even if only the minimum number of guests arrive. in a corporate package, a customer pays per hour, even if there are hundreds of guests coming.

What’s better for me? A Corporate package or an Exclusive birthday party?

An exclusive Birthday party entitles you to have the entire center only for you and your guests. We would not accept any other booking during the period you hired the centre.

In a Corporate package the entire premises are booked only for you, also you are allowed to re-arrange seating plan according to your needs.

Exclusive sessions (1)

What’s better for me? A Public session or an Exclusive session for a birthday party of my child?

Book an Exclusive session if you don’t want to share with other parties. Normally more guest parents stay if their child is very young and most of the guest parents choose to leave if their child is older. If you invite a larger number of adults with a fewer number of children, booking an exclusive session would be a good choice so that all of your guests can be assured to have seats during busy times.

Food (3)

What am I allowed to bring for my child’s pre-booked birthday party?

Birthday cake, lollie bags. If you have any questions please don’t hesitate to ask our friendly reception staff.

Troppo package offers party cake; What if I want to bring my own?

You may use both cakes. Bringing extra cake from home, is always allowed is that is what you prefer.

What’s better? Paying entry price and surcharge for BYO; or party package price and surcharge for BYO?

BYO surcharge with entry price suits those who have just walked-in without booking a party. The surcharge is relatively less but entry permission depends on the available vacancies, also there is no guarantee of providing adults with adequate seating during peak times.
BYO surcharge with the party package price applies to those who book a party and still want to bring their own food. It secures your entry, the day and the time of the party, and also maximum possible seats for parents. (Also see “Cafe” below for details). If you are still not sure, feel free to discuss with our friendly reception staff.

Groups (2)

Who can book a group?

Groups are usually booked by instituations (childcare centres, educational institutes, community organizations etc.). However, we are flexible for Individual Group bookings. Please just call and speak to our friendly reception staff to discuss any further questions you have on group bookings. We like to arrange extra activities for the children to make Group bookings a success.

Guidelines (2)

Do I need to wear socks when playing?

Yes please. For hygiene reasons we ask that all children wear socks when playing.

Is outside food allowed?

We do allow the following types of outside food.

  • Baby Food
  • Milk
  • Single loaf sandwich

Please contact our reception if you have any further queries or requests.

Parties (13)

Do I need to book a party in advance?

Yes that is always preferable, as we need to manage the seating and serving arrangements. Bookings are essential to avoid any disappointment.

How can I make a booking?

We have three ways to make a booking: over the counter, online, over the phone.

What if I change my mind after booking a party?

Easy; call us about cancellation or change of time, we will happily change it to the next available time slots that suits you. However, the deposit is not refundable.

Can I book a ‘Family party package’ and bring my own cake?

It is just a gathering of a family with their children and is not our formal party package. Our customers are allowed to bring cake in our ‘Troppo’ or ‘Play n fun’ party packages. Always ask at reception if you are not sure.

Do I need to pay deposit?

Yes, the deposit must be paid within a week after booking a party (latest five days before the party day), unfortunately failure to do so may result in cancellation of your booking.

How do I pay the deposit?

In person, over the counter, or over the phone using a credit card. If you need to cancel the party, please note the $50 deposit is NON REFUNDABLE.

What if all the kids don’t show on the party time?

You pay for only those that attend your party as long as you have minimum of eight (12 for after hours bookings) paid children for the party.

What am I allowed to bring for my child’s pre-booked birthday party?

Birthday cake, lollie bags. If you have any questions please don’t hesitate to ask our friendly reception staff.

Troppo package offers party cake; What if I want to bring my own?

You may use both cakes. Bringing extra cake from home, is always allowed is that is what you prefer.

What’s better? Paying entry price and surcharge for BYO; or party package price and surcharge for BYO?

BYO surcharge with entry price suits those who have just walked-in without booking a party. The surcharge is relatively less but entry permission depends on the available vacancies, also there is no guarantee of providing adults with adequate seating during peak times.
BYO surcharge with the party package price applies to those who book a party and still want to bring their own food. It secures your entry, the day and the time of the party, and also maximum possible seats for parents. (Also see “Cafe” below for details). If you are still not sure, feel free to discuss with our friendly reception staff.

What happens when a child accompanies me to pick up his/her sibling from Tropical Twist?

All kids must pay to enter Tropical Twist. Older siblings who don’t wish to play should sit in the waiting area.

What is the sequence of the birthday parties?

After reception the parents chat at the tables reserved for them in the eating area. Children go and play in the play area. Party celebrations are in the party area forty five minutes after the time of arrival. The celebrations take about twenty to twenty five minutes. Then, for the remainder of the two hour session, the children play in the play area.

What’s better for me? A Public session or an Exclusive session for a birthday party of my child?

Book an Exclusive session if you don’t want to share with other parties. Normally more guest parents stay if their child is very young and most of the guest parents choose to leave if their child is older. If you invite a larger number of adults with a fewer number of children, booking an exclusive session would be a good choice so that all of your guests can be assured to have seats during busy times.

What days are Tropical Twist Open?

We are open every day, including public holidays except Christmas Day & Boxing day.

Is Tropical Twist open on Public Holidays?

Yes Tropical Twist is open every day, including Public Holidays except Christmas day & Boxing day.

Siblings (1)

What happens when a child accompanies me to pick up his/her sibling from Tropical Twist?

All kids must pay to enter Tropical Twist. Older siblings who don’t wish to play should sit in the waiting area.

Time schedules (3)

What is the sequence of the birthday parties?

After reception the parents chat at the tables reserved for them in the eating area. Children go and play in the play area. Party celebrations are in the party area forty five minutes after the time of arrival. The celebrations take about twenty to twenty five minutes. Then, for the remainder of the two hour session, the children play in the play area.

What days are Tropical Twist Open?

We are open every day, including public holidays except Christmas Day & Boxing day.

Is Tropical Twist open on Public Holidays?

Yes Tropical Twist is open every day, including Public Holidays except Christmas day & Boxing day.

Walk Ins (9)

Do I need to book for my children to play at Tropical Twist

No, bookings are only for bigger groups. Individuals can walk-in any time unless we reach our maximum capacity.
Feel free to call our friendly reception if you would like to check before coming down.

How long is the duration of a session for play at Tropical Twist?

Our play sassions are of 2hrs. duration. The session starts at the time of entry unless specified at the time of entry.

How do I secure entry during school holidays?

Yes, you can buy pre-paid ticket or give us a call.

What is a Pre-paid ticket?

Buy this ticket for a two hour time slot of your choice by paying standard entry charges in advance. The full amount can be refunded if claimed at least 15 minutes before entry time. Tropical twist accepts no responsibility for any lost or stolen entry tickets.

Can my child play without wearing socks?

Sorry no, it is for the safety of your own child to wear socks. Socks may be purchased from our reception desk if required.

Can I reserve a table for walk-in entry?

Sorry no, Tables are reserved for the booked parties only

Am I allowed to bring in my pet to Tropical Twist?

Sorry no, but Tropical Twist isn’t a place for animals.

Is my child allowed to bring in his or her own toy?

Yes, within reason. Please speak to the staff at reception if you have any questions. Many children leave their toys behind so its always better if you can get them to leave it at home.

Can we bring our own cake without booking a party?

Yes it comes under our BYO package. Please see Parties (Food) and Cafe.