“Our staff is the front end ambassador of our business”
Experienced staff at Tropical Twist is clear reflection of our training success. Playground, parties, kitchen, cafe, and reception are steps in sequence that our staff members go through before one is presented as a centre supervisor to the customers.
We invested lots of hours to develop our written training plan in various modules. Kid’s psychology, hospitality, marketing, and customer relationship are the core issues of our training modules. Each module covers the duty description, hazards, procedures, and outcomes.
Our deployment strategy and our trained staff make sure that the training sequence keeps on passing to the juniors. This approach allows the trainer to give each trainee their own module to keep and refer to when carrying out the task.